Ticket Policies & FAQs
Ticket Refunds and Exchanges
All sales are final. We do not issue ticket refunds or exchanges except under specific circumstances outlined below. Please carefully verify all purchase details (including event title, date, performance time, and seat selection) before completing your order.
Event Cancellations and Lineup Changes
Concert dates, programs, and featured artists are subject to change. If an event is completely canceled due to unforeseen circumstances or an act of God, ticket holders will be offered the option to receive a full ticket refund.
Terms & Conditions
- Service Fees: Non-refundable service fees apply to all ticket orders regardless of cancellation status.
- E-Ticket Validity: Treat your e-tickets like cash or valuables. Each ticket grants a single entry per person and cannot be scanned twice.
- Resale Policy: Unauthorized ticket resale or attempted resale at a price higher than face value is strictly prohibited. Violations will result in ticket cancellation, seizure, and forfeiture without refund or compensation.
- Media & Recording Devices: Cameras, audio recorders, and video recording devices are strictly prohibited for general attendees. Accredited press and media outlets must submit photography requests to marketing@comusic.org prior to the event.
- By submitting your order you agree to these terms and conditions.